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Organizer Terms of Service

Last updated: January 2026

Agreement to Organizer Terms

By applying to become an organizer and listing events on Event Pass Ghana, you agree to these Organizer Terms of Service ("Organizer Terms"). These terms are in addition to our general Terms of Service and specifically govern your relationship with us as an event organizer.

Payouts and Fees

Revenue Collection

All ticket sales revenue is collected through our platform and held until the event is completed. We reserve the right to:

  • Hold funds until the event date has passed
  • Release payouts within 7-14 business days after event completion
  • Deduct applicable platform fees before payout
  • Withhold funds if there are disputes, refunds, or investigations

Platform Fees

We charge a platform fee on each ticket sold. The fee structure is:

  • Service fee: A percentage of each ticket sale (see current fee schedule)
  • Payment processing fee: Paystack processing fees (approximately 1.5% + GH₵1.00)
  • Total fees are deducted from the gross revenue before payout

Fee schedules may change with 30 days notice. Continued use of the platform constitutes acceptance of new fees.

Payout Method

Payouts are made to the bank account or mobile money account you provide. You must:

  • Provide accurate payment details
  • Update payment information promptly if it changes
  • Accept responsibility for any issues caused by incorrect payment details

Refunds and Cancellations

Event Cancellations

If you cancel an event:

  • You must provide at least 48 hours notice to attendees
  • You are responsible for refunding all ticket purchases
  • We will process refunds on your behalf and deduct from your payout
  • Repeated cancellations may result in account suspension

Refund Policy

You must clearly state your refund policy on your event listing. Unless otherwise specified:

  • Tickets are non-refundable within 7 days of the event
  • Refund requests before 7 days are at your discretion
  • You must process refund requests within 7 business days
  • We facilitate but do not guarantee refund processing

Force Majeure

Neither party is liable for event cancellations due to circumstances beyond reasonable control (e.g., natural disasters, government actions, pandemics). In such cases, we will work with you to determine appropriate refund arrangements.

Event Responsibilities

Accurate Event Information

You agree to provide accurate and complete information about your events, including:

  • Event date, time, and location
  • Event description and schedule
  • Ticket types and pricing
  • Any age restrictions or entry requirements
  • Venue capacity and limitations

Event Execution

You are solely responsible for:

  • Running the event as described in your listing
  • Providing the advertised experience to attendees
  • Ensuring the venue is safe and accessible
  • Complying with all applicable laws and regulations
  • Obtaining necessary permits and licenses
  • Providing adequate security and staff

Check-in and Admission

You agree to:

  • Honor all valid tickets sold through our platform
  • Use our QR scanner system for check-in (or provide equivalent)
  • Not deny entry to valid ticket holders without cause
  • Train your staff on ticket validation procedures

Attendee Data and Privacy

As an organizer, you will have access to attendee information (names, emails, ticket details). You agree to:

  • Use attendee data only for event management purposes
  • Not share attendee data with third parties without consent
  • Protect attendee data according to applicable privacy laws
  • Delete attendee data when no longer needed for event purposes
  • Not use attendee data for marketing without consent

We may share attendee information with you only after a ticket purchase is completed.

Event Approval and Guidelines

Approval Process

Organizer applications and events are subject to approval. We reserve the right to:

  • Approve or reject organizer applications at our discretion
  • Review and approve event listings before publication
  • Reject events that violate our guidelines or policies
  • Remove events that receive valid complaints

Content Guidelines

Events must not:

  • Be illegal or promote illegal activities
  • Contain fraudulent or misleading information
  • Infringe on intellectual property rights
  • Be hate speech, discriminatory, or offensive
  • Promote violence or harmful content

Prohibited Activities

As an organizer, you may not:

  • List fake or fraudulent events
  • Manipulate ticket sales or create fake bookings
  • Charge hidden fees not disclosed upfront
  • Fail to deliver the advertised experience
  • Abuse our support systems or staff
  • Attempt to circumvent platform fees
  • Use attendee data for unauthorized purposes

Account Suspension and Termination

We reserve the right to suspend or terminate your organizer account if you:

  • Violate these Organizer Terms
  • Violate our general Terms of Service
  • Receive repeated valid complaints from attendees
  • Engage in fraudulent or illegal activities
  • Fail to pay outstanding fees or debts

Upon termination, we will:

  • Cancel all your upcoming events
  • Process refunds to affected attendees
  • Release any remaining payouts after deducting fees and refunds

Dispute Resolution

Attendee disputes will be handled according to the following process:

  • Attendees submit disputes through our platform
  • We will investigate and mediate between parties
  • If the dispute is valid, you must provide a refund or remedy
  • Final decisions are at our discretion
  • We may deduct dispute amounts from your payout

Indemnification

You agree to indemnify and hold harmless Event Pass Ghana from any claims, damages, losses, liabilities, and expenses arising from:

  • Your events and activities
  • Attendee injuries or incidents at your events
  • Your violation of these Organizer Terms
  • Your use of attendee data
  • Any disputes with attendees

Governing Law

These Organizer Terms shall be governed by the laws of Ghana. Any disputes shall be resolved through binding arbitration in Ghana.

Changes to Organizer Terms

We may update these Organizer Terms at any time. We will notify you of material changes by email or through the platform. Your continued use of our platform after such changes constitutes acceptance of the updated terms.

Contact Us

If you have any questions about these Organizer Terms, please contact us:

  • Email: support@eventpassgh.com
  • Website: https://eventpass.hillarynimbedam.workers.dev