Privacy Policy — Event Pass Ghana

Introduction

Event Pass Ghana ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event ticketing platform. Please read this policy carefully.

Information We Collect

Personal Information

We collect the following personal information when you create an account or use our services:

Email address - For account creation, authentication, and communications
Full name - For ticket issuance and event identification
Phone number - For important event updates and support (optional)
Location - To show relevant events and improve our service (optional)

Account Information

Account role - Attendee, organizer, or administrator
Authentication data - Supabase authentication tokens and session information

Organizer Information

If you apply to become an organizer, we collect:

Organization name - Your event organization's name
Business description - Details about your organization and events
Website - Your organization's website (optional)
Expected events per year - To help us understand your needs

Payment Information

Payment processing is handled securely by Paystack, our third-party payment processor. We collect:

Transaction amount - The amount you pay for tickets
Transaction reference - For payment verification and tracking
Payment status - Whether payment was successful, pending, or failed

Note: We do not store your credit card details. All payment information is processed securely through Paystack's PCI-compliant systems.

Event and Ticket Information

Event details - Events you browse, save, or purchase tickets for
Ticket information - Ticket types, quantities, and public codes
Check-in records - When and where your tickets are scanned at events
Event images - Stored securely in Cloudflare R2

How We Use Your Information

We use your information for the following purposes:

Account management - To create and maintain your account
Authentication - To verify your identity and secure your account
Event bookings - To process ticket purchases and issue tickets
Event discovery - To show relevant events based on your location and preferences
Communications - To send important event updates, ticket confirmations, and support messages
Check-in verification - To validate tickets at events and prevent fraud
Organizer applications - To review and approve organizer applications
Platform improvement - To analyze usage patterns and improve our services
Legal compliance - To comply with applicable laws and regulations

Cookies and Tracking

We use cookies and similar technologies to:

Authentication - Keep you logged in to your account
Preferences - Remember your settings and preferences
Analytics - Understand how users interact with our platform
Security - Detect and prevent fraudulent activity

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our platform.

Data Security

We implement appropriate technical and organizational measures to protect your information:

Encryption - Data is encrypted in transit and at rest
Secure storage - Data stored with access controls and encryption
Authentication - Secure authentication with token management
Payment security - Payment processing through Paystack's PCI-compliant systems
Access controls - Limited access to personal data by authorized personnel only

Despite our efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Sharing and Disclosure

We may share your information in the following circumstances:

With organizers - When you purchase tickets, your name and email may be shared with the event organizer for event management purposes
With Paystack - Payment information is shared with Paystack to process your ticket purchases securely
For legal reasons - When required by law, court order, or to protect our rights
Business transfers - In connection with a merger, acquisition, or sale of assets
With your consent - When you explicitly consent to the sharing

We do not sell your personal information to third parties for marketing purposes.

Your Rights and Choices

You have the following rights regarding your personal information:

Access - Request access to your personal information
Correction - Request correction of inaccurate information
Deletion - Request deletion of your personal information (subject to legal obligations)
Opt-out - Opt out of marketing communications (you'll still receive essential service messages)
Data portability - Request a copy of your data in a machine-readable format

To exercise these rights, please contact us at support@eventpassgh.com.

Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce our agreements
Fraud prevention and security purposes

When you delete your account, we will delete your personal information unless we are required to retain it for legal or security reasons.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than Ghana. We ensure that any such transfers comply with applicable data protection laws and include appropriate safeguards.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@eventpassgh.com
Website: https://eventpass.hillarynimbedam.workers.dev